We maintain a remote server that provides a common information point, to facilitate communication between office and tech.Its task is to provide the office-end of communication with the tech (it’s the “messenger,” in other words, that shuttles information back and forth, between your techs and ServiceDesk in your office). It should run on one machine only, but should be kept running throughout the day. SD-MobileLink is a program that installs and runs at the office, from any ServiceDesk-networked computer.For "free" access, some people use WiFi as found at localized "hot spots." The connection is typically achieved via a built-in-to-the-device "air card" (sometimes called “cellular”) or via an external/mobile hotspot (such as is provided by newer smartphones or by a MyFi-type device). Far better is to be connected at least intermittently. At bare minimum, a connection must be provided at the beginning of each day. Either device requires at least an occasional internet connection. There are two versions: one for Windows (this version is sometimes referenced as “SDM-w” it requires full Windows, as opposed to a “pretend” Windows like Windows-RT), and one for iPads or iPhones (this version is sometimes referenced as “SDM-i”). It’s what he uses as he works in the field. SD-Mobile is the program that runs on each tech's computer. The SD-Mobile system involves two programs:
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